Refund policy

Last updated : May 2026

Return & Refund Policy

Defective Products Only We only accept returns for products that are defective or damaged. All sales are otherwise final. To be eligible for a return, the defect must be reported within 14 days of the purchase date.

How to Initiate a Return If you receive a product with a defect or issue upon arrival, please contact our Customer Service team immediately. Do not attempt to return any item without prior authorization from our CS team.

Return Shipping The buyer is responsible for all return shipping freight charges. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.

Dead on Arrival (DOA) If your product is Dead on Arrival (DOA) — meaning it is non-functional upon first use — please contact our Customer Service team within 14 days of purchase. Upon verification, we will replace the defective unit with a new one at no additional cost to you.

Contact Us If you experience any issue with your product upon arrival, please reach out to our Customer Service team as soon as possible so we can assist you promptly.