Shipping and Logistics
Shipping & Logistics Policy
Order Processing Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has been dispatched.
Domestic Shipping We offer standard and express shipping options at checkout. Standard delivery typically takes 3–7 business days. Express delivery typically takes 1–3 business days. Free standard shipping is available on orders over [threshold amount].
International Shipping We ship to selected countries worldwide. International orders typically arrive within 7–21 business days depending on the destination and local customs processing. Shipping rates are calculated at checkout based on destination and package weight.
Customs, Duties & Taxes International orders may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are the sole responsibility of the recipient and are not included in our product or shipping prices. We are unable to predict or control these charges. We recommend checking with your local customs authority before placing an order.
Shipping Restrictions Certain products may be restricted from shipping to specific countries due to local regulations. If we are unable to ship to your location, you will be notified at checkout or contacted after your order is placed.
Order Tracking Once your order is dispatched, a tracking number will be sent to your registered email. You can track your order via the carrier's website or through our order tracking page.
Lost, Delayed or Damaged Shipments If your order has not arrived within the estimated timeframe, please contact us at [your email]. We will investigate with the carrier on your behalf. For damaged items, please retain all packaging and contact us within 48 hours of delivery with photos of the damage.
Incorrect Address Please ensure your shipping address is correct at the time of ordering. We are not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping charges may apply for re-delivery.
Returns & Exchanges Please refer to our Returns Policy for information on how to return or exchange an item.