Orders & Payment

• 1. How do I place an order? Simply browse our store, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping details and complete payment. You'll receive a confirmation email once your order is placed.
• 2. What payment methods do you accept? We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other payment options shown at checkout.
• 3. Can I modify or cancel my order after placing it? Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible. Once an order has been dispatched, we are unable to make changes.
• 4. Will I receive an order confirmation? Yes, a confirmation email will be sent to your registered email address immediately after your order is placed. Please check your spam folder if you don't see it.

Shipping & Delivery

• 5. How long will my order take to arrive? Domestic orders typically arrive within 3–7 business days. International orders may take 7–21 business days depending on your location and customs processing.
• 6. Do you ship internationally? Yes, we ship to selected countries worldwide. Shipping rates and estimated delivery times are calculated at checkout based on your destination.
• 7. How do I track my order? Once your order is dispatched, you will receive a tracking number via email. Use this to track your shipment directly on the carrier's website.
• 8. Who is responsible for customs duties and import taxes? Any customs duties, import taxes, or handling fees charged by your country are the responsibility of the recipient.

Returns & Refunds

• 9. What is your return policy? Please refer to our Returns Policy page for full details.
• 10. My item arrived damaged or incorrect — what should I do? Please contact us within 48 hours with photos and we'll make it right.

Products & Account

• 11. Are your products covered by a warranty? Selected products come with a manufacturer's warranty. Please check the individual product page for details or contact us for more information.
• 12. Do I need an account to shop with you? No, you can check out as a guest. However, creating an account lets you track orders and enjoy a faster checkout in the future.